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Free Returns for Purelumes Members.

Cancellation
We accept order cancellation before the product isshipped or produced lfthe order is cancelled. you willreceive a full refund.We cannot cancel the order if theproduct has already been shipped
Returns (if applicable)
We accept product returns.Customers have the right to
request areturn within 14 days of receipt.
To be eligible for a return, your item must be unused and
in the same condition in which you received it.It must
also be in the original packaging.To complete your
return,we require a receipt or proof of purchase. Do not
return your purchase to the manufacturer
Customers will only be charged once,at most, for
shipping costs (this includes returns); There will be no
restocking to be charged to consumers for returning the
product
Refunds (if applicable)
Once your return has been received and inspected, wewill send you an email to notify you that we have
received your returned item. We will also notify you of
the approval or rejection of your refund.lf you are
approved,your refund will be processed and a credit wil
automatically be applied to your credit card or original
payment method within a few days.
Late or missing refunds (if applicable)
If you still haven't received a refund, first check your
bank account again.
Then contact the credit card company; lt may take sometime for the refund to be officially posted. Then contactyour bank.There is usually some processing time beforea refund is posted.lf you've done all this and still haven'treceived your refund,please contact us at
terande1986@outlook.com
Please contact our customer service at
terande1986@outlook.com to obtain the return address.